Comments

Dear Guest,

I am delighted to have you stay with us at 236 Hurumzi. It is my goal to give you the best of service and make your experience here in our hotel and Zanzibar outstanding.

In our efforts to promote and maintain excellent service, we include in your in-room information folder a Comment Card that you may fill out and leave with the hotel expressing your remarks and observations on the hotel services and staff as well as provide us with basic information about your stay.

I appreciate your time taken to fill out our Guest Comment Card and value your feedback to show us where we have succeeded and where we can improve.

Furthermore, if you would let me know the name(s) of our employees who were especially helpful during your stay, we can use your comments to reward and to motivate our staff to higher excellence and standards. The employee whose name appears the most frequently on our Comment Cards each month is nominated as our “Employee of Month”, making them eligible to receive a bonus for that month and to be nominated for our “Employee of the Year” award.

I assure you that your comments are greatly appreciated.


Sincerely yours,
Thomas Green

Managing Director,
On behalf of the Staff and Management of 236 Hurumzi





Please rate our Services on the following scale:
5 = excellent       4 = very good       3 = good       2 = poor       1 = bad



I stayed in the Room Named: , on these Dates: .
My Name is , my Email is: , and my Phone Number is .



Reservations

Efficient:       5   4   3   2   1  

Courteous:       5   4   3   2   1

Please specify:



Room

Cleanliness:       5   4   3   2   1  

Maintenance:       5   4   3   2   1

Sufficient Lighting:       5   4   3   2   1  

Atmosphere:       5   4   3   2   1  

Please specify:



Equipment in good working order

Air Conditioning:       5   4   3   2   1  

Bathroom Fixtures:       5   4   3   2   1

Hot Water:       5   4   3   2   1  

Water Pressure:       5   4   3   2   1  

Light Fixtures:       5   4   3   2   1  

Please specify:



Tower Top Restaurant Breakfast

Service:       5   4   3   2   1  

Food Quality:       5   4   3   2   1

Atmosphere:       5   4   3   2   1  

Please specify:



Tower Top Restaurant Lunch

Service:       5   4   3   2   1  

Food Quality:       5   4   3   2   1

Atmosphere:       5   4   3   2   1  

Please specify:



Tower Top Restaurant Dinner

Service:       5   4   3   2   1  

Food Quality:       5   4   3   2   1

Atmosphere:       5   4   3   2   1  

Please specify:



Please Rate Our Staff:

Efficient:       5   4   3   2   1  

Helpful:       5   4   3   2   1

Did staff demonstrate attention to detail:       5   4   3   2   1  

Please specify:



Why did you choose our hotel?

Recommendation by a friend
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Travel Agent
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